Announcement-08-2016

mywilliams2

Important Update:

For myWilliams Members who joined before August 21, 2016.

1. Card Holders:

Starting on August 21st, 2016 you will need to be 
a registered member of the myWilliams program in order 
to redeem rewards.

If you HAVE NOT registered your
 myWilliams card yet, you can register it at your convenience through this website.

Register My Card Now

If you HAVE already registered your card, 
the first time you login to our updated system online 
you will need to reset your password.

Reset My Password Now

→ More Troubleshooting Information

 

2. Mobile App Users:

If you use the myWilliams mobile app 
and you joined the program on or before August 20th, 2016 
you will need to download the latest version of the app 
and reset your password in order to login.

Download and re-install the latest version of the app:

googleappstore
Information about changes to some features.

→ More Troubleshooting Information

What happened to your points?

Don’t worry – it’s simple. For any points you had earned 
but not yet redeemed we have given you a cash reward at 
an equivalent value. And for any unredeemed ‘treats’ 
we’ve given you a $5 reward.

I used to be a Silver member. What happened to my Silver status?
I used to be a Gold member. What happened to my Gold status?

 

Troubleshooting:

I am a registered user and I can't login. What do I do?
I am an Android user and I cannot login or do any operation within my mobile Android application. It shows me an “Invalid Server Response” or “Invalid Email or Password” error message each time I try to login. What do I do?
I have an iOS device and I cannot login or do any operation within my mobile iPhone application. It shows me an “Invalid Server Response” or “Invalid Email or Password” error message each time I try to login. What do I do?
Upon updating my mobile app, the app became unresponsive or crashes on start-up. How do I fix this?
I am a registered user and I have multiple cards registered to my account. How can I check my balance on all my registered cards?
I am a registered user and I have the mobile app plus multiple cards registered to my account. How can I check all my balances?
I am a registered user and I have the mobile app. How do I transfer funds from my other cards?
I used to be able to reload my account right through the mobile app, but I don't see that feature now. How can I add funds to my account?
I used to be able to send an eGift through the mobile app, but I don't see that feature now. How can I send an electronic Williams gift card?