Your points have been converted to a cash reward. We made some changes in August of 2016 to our system to convert all myWilliams Loyalty rewards from points to real dollars. At the time of this change over, for every 10,000 points you had in your account we gave you a $5.00 cash reward. And, if your account showed an unredeemed points-based ‘treat’, we converted that treat to a $5.00 reward as a replacement.
You can view your rewards by logging into your account either through the mobile app or online, Log in now. Your rewards balance will appear on your dashboard.
You haven’t lost anything, you’ve just gained the benefit of a newer, simpler rewards system.